Contact and policy information
Phone us
You can phone us on: 0845 122 7102
Email us
You can email us at our general enquiry address:
Visit us
If you are visiting us or need to write to us, our address is:
Pacific Blue Solutions
31 Southampton Row
London,
WC1B 5HJ.
Our policies
Our no risk guarantee
We want you to be completey satisfied with our products and services. If after 6 months you believe our products have provided no significant benefit to you or your organisation, we will give you a full refund.
Cancellation and refund policies
Public courses
>> Please use this link to open and download our public course terms and conditions
Other products
For products other than our public courses, please contact us by phone or email within 2 working days of placing your order if you are unhappy with the product and want to get a full and immediate refund.
We would also draw your attention to the no risk guarantee offered at the beginning of this section.
Our privacy policy
Your personal information
We take the recording and storing of your personal information extremely seriously. Any information we record about you is stored securely in our database. We will only record the personal details that are absolutely essential to complete your purchase or enrolment.
We will only send you information unconnected with your purchase or enrolment with your express permission.
We never pass on or sell your details to third parties.
Your credit or debit card details
We do not permanently store any of your credit or debit card information on our servers or systems.
When you buy from our website, you are entering your card information directly on to PayPal's secure servers.
When paying over the phone, we enter your card information directly on to PayPal's secure servers as you give it to us.
If for any reason we cannot gain access to PayPal's servers while you are on the phone, we will call you back once we have regained access, so we can complete your purchase.