<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=115389302216927&amp;ev=PageView&amp;noscript=1">
LET'S TALK
Learning in the Workflow

Learning in the Workflow (Performance Support) Modules

Use post-learning support to achieve significant workplace performance improvements.

 

Start with the end in mind

Because successful workplace performance is more about what happens after a learning event than during the event itself.

Excellent analysis, instructional design and evaluation is absolutely critical; but in reality, learners who are properly supported after a learning event will be significantly more successful at applying what they have learnt.

 

A shift of focus?

Welcome to the world of learning in the workflow (sometimes know as performance support).

This is a world where, ultimately, L&D focus their time and effort equally between designing a learning event and how to support learners after the event.

The modules in this stream take you through the steps involved in identifying where and when workflow support will be needed and the best ways to enable it.

a change in focus
 

But isn't this impossible to achieve?

For years, we have known that post-learning support results in significant increases in workplace performance and productivity.

And for years, providing this support has (for most) been frustratingly out of reach - too expensive, too complicated, too time-consuming.

Not anymore...

hard to achieve
 

Hello AI!

With the arrival of AI, the creation of personalised, custom workflow support solutions is finally within reach.

As you work through the modules in this content stream, you will have access to and hands-on practice in using our AI-powered development tool.

It's built around all the tried and tested performance support concepts and principles covered in these modules; enabling you to build effective, targeted workflow learning support solutions for your learners.

And you don't need to be an IT expert to use it.

AI on a mobile phone
 

What are the available modules?

These are the four modules relating to designing and deploying workflow learning support solutions. If you want to include this content stream as part of your in-house programme, we recommend including all four modules.

 

LW01: Beyond Job Aids: Workflow Learning in the Age of AI

This module introduces well-established key concepts and principles that are critical to designing solutions which support your learners in the flow of work. The module answers the following questions:

  • What do we mean by learning in the workflow (aka performance support)?
  • What’s the difference between learner mastery and learner competence?
  • How does it impact performance readiness and learning outcomes?
  • What are the five different situations or moments when learners typically require workflow support?
  • What are the unique learner challenges in each of these moments?
  • What are the three types of support solution that help address these challenges?
  • How is AI transforming workflow support solutions (for the better)?

Module length: 1 hour

fc1bb0cc-5961-4f91-ba6c-e0d2f2b195a9

 

beyond job aids
 

LW02: Design Your Workflow Support Solution

This module is pivotal in helping you make the shift from being in the training delivery business to being in the performance improvement business. It guides you through the following stages and steps:    

  • How to align and integrate the design of learning in the workflow solutions with your existing design processes and models
  • How to identify where and when your learners will need and benefit from a workflow support solution
  • How to design support solutions for each of the five learning moments of need introduced in the previous module
  • How to analyse and identify any existing assets for inclusion in the solution design

As you work through this session you will be introduced to and have hands-on practice with our AI-powered development tool.

This tool integrates and aligns with all the concepts and principles covered, greatly simplifying the design and development of these solutions.

 

Module length: 2.5 hours

fc1bb0cc-5961-4f91-ba6c-e0d2f2b195a9

 

Designing a support solution

Get Early Access to Our AI Development Tool

If you would like to get early-access to the AI-powered development tool that we use in module LW02 above, then go to our sister website pacificblue.ai (opens in a new browser tab) and register your interest now.

 

 

LW03: Identify Your Workflow Solution Delivery Options

This module covers the principles behind delivering effective learning in the workflow solutions and the practical application of these principles. It guides you through the following:

  • The importance of context and immediacy in delivery of a solution and how best to evaluate these factors
  • How to effectively layer support within a solution, using the inverted pyramid framework
  • How and when to integrate a social learning layer into a solution using this framework
  • Understanding and identifying which of 4 context paths will be most appropriate for your solution
  • How to apply your chosen context path within a given solution
  • How to most effectively deploy the solution for your learners

As with module LW02 above, you will be hands-on with our development tool during this module.

 

Module length: 1 hour

fc1bb0cc-5961-4f91-ba6c-e0d2f2b195a9

 

getty-images-eplIeqK8bbM-unsplash
 

LW04: Implement Your Workflow Learning Strategy

This final module in the Learning in the Workflow (LITW) content stream looks at some of the practical issues connected to placing more focus on learning in the flow of work. It covers:

  • The considerations and issues around working with partners and colleagues across your organisation
  • How this shift in emphasis might impact your own L&D team
  • How to effectively integrate the introduction of your solutions into a learning event to ensure successful uptake and use post-event
  • How to align with and integrate solutions into your existing evaluation strategies

 

Module length: 1 hour

fc1bb0cc-5961-4f91-ba6c-e0d2f2b195a9

 

Implement strategy

ITOL Accredited Centre Logo

 

ITOL Accredited Certificate

As an ITOL Accredited Centre, all our courses and programmes count towards badges, certificates or diplomas. 

By including all 4 of these modules in your in-house programme and successfully completing the formal end of modules assessment, you will receive an ITOL accredited Certificate in Designing Performance Support Solutions.

 

Available Delivery Mediums

For in-house programmes, all of the modules in the Learning in the Workflow content stream are available in the following delivery mediums:

 

Download A Learning Impact and Instructional Design Brochure...

If you need more information about our learning impact and instructional design in-house programme (or our public and self-study courses) download one of the comprehensive training brochures shown below:

Browse More Modules?

Ready to take a look at the modules in other content streams? Use the links below or the main site menu above.

Ready to put together a course or just need some help?

 

Get some help

If you have any questions, or need some help with any aspect of the programme:
 
Click on the button below to use our help form; call us on 0845 122 7102 or email us at: enquiry@pacificblue.co.uk 
 
 
Click to ask your question or get help

 

Putting it all together

If you are ready to put your modules together into a customised in-house course, take a look at the How does it all work? page.

This explains how you can put together the modules you want into a customised programme.

  • The minimum length for a programme is half a day face-to-face or 3 hours of virtual classroom time
  • The maximum length is determined by however many modules you want to include
Impact and Instructional Design - Guides
Impact and Instructional Design - Courses
Storyline Training - Courses
E-Learning Design - Guides and Toolkits

Copyright © 2023 Pacific Blue Solutions Ltd