Public and self-study courses
Please see the specific policies on the respective public course bookings pages and the self-study courses product pages.
For products other than our public courses, please contact us by phone or email within 2 working days of placing your order if you are unhappy with the product and want to get a full and immediate refund.
Your personal information
We take the recording and storing of your personal information extremely seriously. Any information we record about you is stored securely in our database. We will only record the personal details that are absolutely essential to complete your purchase or enrolment.
We will only send you information unconnected with your purchase or enrolment with your express permission.
We never pass on or sell your details to third parties.
Your credit or debit card details
We do not ever store any of your credit or debit card information on our servers or systems.
When you buy from our website, you are entering your card information directly on to the servers of a secure, third party card payment processor.
When paying for a product or service over the phone, the call is handled by a secure, third party card payment processor.
We're always here to help. So if you need to contact us about a cancellation or refund relating to a product or service, you can contact us in any of the followings ways: