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Learning in the Workflow

Day 5: Supporting Workflow Application

Supporting application of learning when it really matters: in day-to-day work

 

What this day focuses on

This day explores what happens when learning support moves closer to the point of work. Rather than starting with courses or programmes, the focus shifts to:

  • what people are trying to do in their day-to-day roles

  • where they get stuck, hesitate, or improvise

  • what kind of support helps in that moment

For many people, this is the day where familiar assumptions begin to loosen, without being challenged head-on.

 

Why this day?

Most learning strategies still assume that learning happens before work, and that performance follows. But in many roles:

  • problems are situational and unpredictable

  • knowledge fades quickly without use, and

  • confidence matters as much as capability.

This day explores an alternative: that support during work may sometimes matter more than preparation beforehand. Not instead of training but alongside it.

Question Mark
 

From courses to support - without abandoning learning

Learning in the flow of work is often misunderstood as: anti-training, purely digital or something only large organisations can do. This day takes a more grounded view. You’ll explore how performance support can:

  • complement formal learning

  • reduce unnecessary training, and

  • help people apply what they already know.

This reframes performance support as an extension of learning design, not a rejection of it.

Workplace Support
 

What you'll work through on the day

Across the day, you’ll explore:

  • the difference between learning needs and performance needs.

  • common moments of friction where people need support.

  • different forms of performance support — from simple to sophisticated.

  • how learning, practice, and support can work together as a system.

The emphasis is on a practical holistic approach, not a wholesale transformation from one thing to another.

Work on the Day
 

A gentle but important shift

For many participants, this day prompts a quiet realisation. Not every problem needs a course but learning still has an important  role to play.

That realisation often creates space to rethink priorities, without requiring anyone to reject what they already do well.

Gear shift medium
 

What this day covers

Across this day, we’ll work through five modules from our Learning Re-Framed in-house programme.

You can see the descriptions of each of the modules listed below in the in-house programme section of the website (opens in a new window):

LITW01: Beyond Job Aids
Introducing key concepts and principles that are critical to designing support in the workflow.

LITW02: Design your workflow support solution
Align and integrate the design of workflow solutions with existing design processes and models.

LITW03: Identify your workflow solution delivery options
The principles behind delivering effective workflow support solutions.

LITW04: Implement your workflow strategy
The practical issues connected to placing more focus on workflow support.

 

Who it's for

This day often resonates with people who:

  • sense that training alone isn’t solving the real problem.

  • feel uneasy about calling everything a learning intervention.

  • are curious about performance support, but unsure how to approach it.

It speaks both to the performance support curious and those who are shifting focus already.

Who
 

How this fits into the wider programme

This day builds on everything that comes before it. Earlier days focus on designing better learning.

Day 5 asks when learning is enough and when something else is needed. It doesn’t replace the earlier thinking. It completes it.

 

Jigsaw
 

Want to explore some of this thinking before the programme?

Learning Re-Framed is a weekly Substack-published newsletter exploring how learning connects to day-to-day work — without hype, blame or simplistic answers.

If you’re interested in discovering more about this without abandoning everything you already value about good L&D, you’re very welcome to subscribe here: 

 

<strong>SUBSCRIBE TO LEARNING RE-FRAMED</strong>

Process
 

Practical details

Supporting Workflow Application is a full-day session within the Learning Re-Framed public programme.

You can attend this day on its own or as part of the full programme.

To see programme dates, pricing, practical details and to make a booking, use the link or button below to go to the Practical Info and Bookings page:

 

<strong>GO TO PRACTICAL INFO AND BOOKINGS</strong>

Cogs
 

Download a Learning Re-Framed Programme Brochure...

If you need more information about our Learning Re-Framed public programme (or the in-house alternative) download one of the comprehensive brochures shown below:

Browse More Days?

Ready to take a look at the other programme days? Use the links below or the main site menu above.

Ready to book or need some help?

 

Get some help

If you have any questions, or need some help with any aspect of the programme:
 
Click on the button below to use our help form; call us on 0845 122 7102 or email us at: enquiry@pacificblue.co.uk 
 
 
Click to ask your question or get help

 

Ready to book?

If you are ready to book you can do this on our Practical Info and Booking page.

This page provides:

  • upcoming programme dates

  • practical information, and

  • the facility to book your place by card or by requesting an invoice.
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